Robert's enthusiastic presentations, filled with anecdotes from his business career, make him a much sought-after trainer, who sparks imagination and creativity and makes learning easy. Participants end the session feeling motivated and equipped with practical tools that they will be able to apply immediately.
According to Robert Boivin, sales, customer service and marketing are inextricably linked. Selling is no longer an end in itself, but one step in a much broader process, which he has learned to thoroughly master.
Whether individuals (B2C) or businesses (B2B), customers are wiser than ever: they know what they are looking for and how to find it. To attract customers, keep them and make them your best advertising allies, you have to know how to listen to them, serve them, anticipate their needs and constantly develop and renew your offer. Selling is no longer enough to ensure a company's sustainability. Robert shares his expertise based on these premises.
With thirty years' experience in sales and marketing and a participant in strategic decisions of major Canadian and U.S. companies, Robert presents proven winning strategies, ranging from marketing, sales, market introduction, launching of products, administration, to customer service.